Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of the total annual value of invoices paid in full the first time
This measure calculates the total currency value of all invoices paid in full the first time as a percentage of the total currency value of all invoices. An obligation is…
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Measure Spotlights|
Outsourced cost to perform the process "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and providing funds…
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Measure Spotlights|
Outsourced cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Maximum value of uncollectable balance that can be written off without approval
This measure projects the maximum value of uncollectable balance that can be written off without approval. Uncollectable balances are amounts owed to your business unit for…
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Measure Spotlights|
Outsourced cost to perform the process "manage and process adjustments/deductions" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process adjustments/deductions" that comes from outsourced cost. Core components…
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Measure Spotlights|
Outsourced cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from outsourced cost. Core components of this…
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Measure Spotlights|
Overhead and other costs to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from overhead and other costs. The purpose of…
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Measure Spotlights|
Overhead and other costs to perform the process "process accounts receivable (AR)" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers,…
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Measure Spotlights|
Outsourced cost to perform the process "process accounts receivable (AR)" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the "process accounts receivable (AR)" process that comes from outsourced cost. The purpose of this…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process adjustments/deductions" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process adjustments/deductions" that comes from overhead and other costs. Core…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates overhead and other costs per $1,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from overhead and other costs. Core components of…
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Measure Spotlights|
Overhead and other costs to perform the process "manage and process collections" per $1,000 revenue
This measure calculates overhead and other costs per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective…
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Measure Spotlights|
Maximum value of customer adjustment/deduction that can be made without approval
This measure calculates highest value of customer adjustment/deduction that can be made without approval. An adjustment/deduction is when an amount is changed due to an error…