Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Number of new hires per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of new hires per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that performs the…
-
Measure Spotlights|
Cycle time in hours to initiate, approve, and dispatch a wire transfer
This measure calculates the number of hours it takes to initiate, approve, and dispatch a wire transfer. It is part of a set of Cycle Time measures that help companies…
-
Measure Spotlights|
Return on working capital
This measure calculates the magnitude of investment relative to a company's working capital position verses the revenue generated from a supply chain. This Supplemental…
-
Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "manage treasury operations"
This measure calculates the percentage of total finance function full-time equivalent employees allocated to the process group "manage treasury operations," which consists of…
-
Measure Spotlights|
Permanent part-time new hires as a percentage of total new hires
This measure calculates the percentage of total new hires that are permanent part-time positions in which employees work fewer than 40 hours per week and have been hired for…
-
Measure Spotlights|
Contingent new hires as a percentage of total new hires
This measure determines the percentage of total new hires that are temporary part-time workers, usually hired to work under a contract for a fixed period of time or specific…
-
Measure Spotlights|
Permanent full-time new hires as a percentage of total new hires
This measure calculates the percentage of total new hires that are permanent full-time positions in which employees typically work 40 hours per week and have been hired for…
-
Measure Spotlights|
Total personnel cost per business entity FTE
This measure calculates total personnel cost per business entity full-time equivalent employee (FTE). Personnel cost refers to employee personnel compensation (salaries and…
-
Measure Spotlights|
Overhead and other costs to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates overhead and other costs of the process group "reward and retain employees" as a percentage of the total cost to perform the process group. Overhead…
-
Measure Spotlights|
Number of monthly routine "reward and retain employees" inquiries per process group FTE
This measure calculates number of monthly routine "reward and retain employees" inquiries per process group full-time equivalent employee (FTE). The Process group "reward and…
-
Measure Spotlights|
Percentage of "reward and retain employees" inquiries received that are routine
This measure calculates the percentage of inquiries received for the process "reward and retain employees"—which consists of compensation administration, award/incentive…
-
Measure Spotlights|
Percentage of "reward and retain employees" inquiries received that are non-routine
This measure calculates the percentage of inquiries received for the process "reward and retain employees"—which consists of compensation administration, award/incentive…
-
Measure Spotlights|
Number of monthly non-routine "reward and retain employees" inquiries per business entity employee
This measure calculates the number of monthly non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) received per business…
-
Measure Spotlights|
Number of monthly routine "reward and retain employees" inquiries per business entity employee
This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…
-
Measure Spotlights|
Number of total monthly "reward and retain employees" inquiries per business entity employee
This measure calculates number of total monthly "reward and retain employees" inquiries per business entity employee. The Process group "reward and retain employees" includes…