Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs
This measure calculates percentage of KM FTEs (Full Time Equivalents that directly support the knowledge management program, initiative, or service) that directly support…
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Cost of damaged product as a percentage of sales
This measure calculates the cost of damaged product as a percentage of sales by dividing total damaged value by total sales value. Appropriate values are in the range of 0 to…
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Measure Spotlights|
Warehouse slot utilization
This measure calculates a warehouse's slot utilization (number of slots filled out of total number of slots in a warehouse). It is part of a set of Process Efficiency…
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This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "define logistics strategy"—in which they translate customer service…
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Measure Spotlights|
Expedited costs as a percentage of total cost of the logistics process group "manage logistics and warehousing"
This measure calculates the percentage of total cost of the "manage logistics and warehousing" process group that comes from expedited costs. Expedited costs refer to costs…
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Percentage of total finance function FTEs allocated to the processes "process accounts receivable (AR)," "manage and process collections," and "manage and process adjustments/deductions"
This measure calculates the percentage of total finance function full-time equivalent employees that process payments due from customers, including all funds received,…
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Percentage of total finance function FTEs allocated to the process "process accounts receivable (AR)"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) that process payments due from customers, including all funds received,…
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Premium freight charges as a percentage of total freight charges
This measure calculates the percentage of total freight charges that are premium freight charges. Premium freight charges arise when delivery of materials is completed in an…
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Number of annual sales orders filled per FTE that performs the process "operate warehousing"
This measure calculates the number of annual sales orders filled per full-time equivalent (FTE) employee who performs the process "operate warehousing," which involves…
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This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "operate outbound transportation"—in which they prepare goods for delivery…
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This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "operate warehousing"—in which they receive, inspect, and store incoming…
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" excluding "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward flow and storage of goods,…
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Number of FTEs that perform the process "define logistics strategy" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed to translate customer service requirements into capacity…
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Total transportation cost per $1,000 revenue
This measure calculates the total cost per $1,000 revenue of moving product from an enterprise to customer locations, including loading and unloading trucks, transporting the…
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Measure Spotlights|
Total transportation cost as a percentage of revenue
This measure calculates total annual transportation cost as a percentage of revenue. Transportation costs are the costs of moving product from your enterprise to customer…