Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of revenue
This measure calculates total cost as a percentage of revenue to perform the process group "manage logistics and warehousing". Total cost is the sum of personnel …
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Measure Spotlights|
Percentage of putaway work that is aided by intelligent automation
This measure calculates percentage of putaway work that is aided by intelligent automation (Examples include autonomous storage/retrieval systems, robots, "cobots," wearables…
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Measure Spotlights|
Percentage of retrieval work that is aided by intelligent automation
This measure calculates percentage of work significantly aided by intelligent automation (e.g., autonomous storage/retrieval systems, robots, "cobots," wearables, voice…
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Measure Spotlights|
Percentage of moving/sorting work that is aided by intelligent automation
This measure calculates percentage of work significantly aided by intelligent automation (e.g., autonomous storage/retrieval systems, robots, "cobots," wearables, voice…
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Measure Spotlights|
Percentage of picking work that is aided by intelligent automation
This measure calculates percentage of work significantly aided by intelligent automation (e.g., autonomous storage/retrieval systems, robots, "cobots," wearables, voice…
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Measure Spotlights|
Percentage of packing work that is aided by intelligent automation
This measure calculates percentage of work significantly aided by intelligent automation (e.g., autonomous storage/retrieval systems, robots, "cobots," wearables, voice…
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Measure Spotlights|
Percentage of Inventory counting work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in inventory counting (cycle counts) is significantly aided by intelligent automation (e.g., autonomous…
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Measure Spotlights|
Percentage of inventory verification / recalls work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in tracking for inventory verification / recalls is significantly aided by intelligent automation (e.g.,…
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Measure Spotlights|
Percentage of routing and scheduling work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in routing and scheduling is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Percentage of freight mode decisions work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in freight mode decisions is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Percentage of carrier selection decisions work that is aided by intelligent automation
This measure calculates percentage of total annual volume of work in carrier selection decisions is significantly aided by intelligent automation (e.g., autonomous storage…
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Measure Spotlights|
Annual value of damaged or expired retails products as percentage of average annual retail inventory value
This measure calculates annual value of damaged or expired retails products as percentage of average annual retail inventory value. This Cost Effectiveness measure is…
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Measure Spotlights|
Average value of a retail e-commerce order
This measure calculates average value of e-commerce orders. This Supplemental Information measure is intended to help companies evaluate additional variables related to the…
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Measure Spotlights|
Average annual sales order value for a brick-and-mortar retail store
This measure calculates average sales order value for orders placed at the retail store. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Percentage of online retail orders delivered complete and on time
This measure calculates percentage of online orders delivered complete and on time. In the context of this measure, "delivered complete" means that all of the order line…