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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total fuel consumption that comes from renewable sources
This measure calculates percentage of total fuel consumption (used in transportation and warehousing) that comes from renewable sources. This Supplemental Information measure…
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Measure Spotlights|
Percentage of total transportation volume that is outsourced
This measure calculates the percentage of total transportation volume that is outsourced. Outsourced cost refers to the total cost of outsourcing a specific process to a…
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Measure Spotlights|
Percentage of total warehousing volume that is outsourced
This measure calculates the percentage of total warehousing volume that is outsourced. Outsourced cost refers to the total cost of outsourcing a specific process to a third…
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Measure Spotlights|
Percentage of new logistics providers that are screened using environmental sustainability criteria
This measure calculates percentage of new logistics providers that are screened using environmental sustainability criteria. This Supplemental Information measure is intended…
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Measure Spotlights|
Percentage of existing logistics providers that are regularly assessed for their environmental sustainability
This measure calculates percentage of existing logistics providers that are regularly assessed for their environmental sustainability. This Supplemental Information measure…
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Measure Spotlights|
Percentage of sales orders that are delivered to the customer all in one delivery
This measure calculates percentage of sales orders that are delivered to the customer all in one delivery (as opposed to multiple trips/deliveries to the customer for a…
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Measure Spotlights|
Percentage of total annual packing material consumption that is from recycled/re-used materials
This measure calculates percentage of total annual packing material consumption is from recycled/re-used materials. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Percentage of total annual packing material consumption that is from renewable sources
This measure calculates percentage of total annual packing material consumption is from renewable sources. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Freight cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates the freight cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Measure Spotlights|
Percentage of total annual marketing spending spent on other channels
This measure calculates the percentage of total annual marketing spending (including advertising and trade spending if applicable) that went to other channels (i.e. other…
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Measure Spotlights|
Value of inventory shrinkage as a percentage of cost of goods sold (COGS)
This measure determines the value of inventory shrinkage (i.e. costs associated with breakage, pilferage, and deterioration of inventories) as a percentage value of cost of…
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Measure Spotlights|
Key customer growth
This measure calculates the percentage of a business entity's growth in revenue over the past year for key customers (i.e. the top 20 percent of customers in terms of…
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Measure Spotlights|
Percentage of customers who can name brand in unaided recall test
This measure calculates the percentage of customers who can name your brand/product based on surveys/sampling of customers who participate in an unaided recall test. It is…
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This measure calculates freight cost to perform the process "operate outbound transportation"—which involves preparing goods for delivery from a warehouse to a receiving…
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Measure Spotlights|
Percentage of orders shipped complete and on time
This measure calculates the percentage of all orders that were shipped complete and within the agreed-upon time frame. It is part of a set of Process Efficiency measures that…