Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "define logistics strategy" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the logistics…
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Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per process FTE
This measure calculates total cost per process full-time equivalent (FTE) employee to prepare goods for delivery from a warehouse to a receiving location, which comprises…
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Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the notification…
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Personnel cost to perform the process "operate outbound transportation" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to prepare goods for delivery from a warehouse to a receiving location, which comprises…
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Return processing cycle time in days
This measure calculates the number of days (including weekends) between initial product return and final product disposition. Product return occurs when a customer…
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Total cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process "plan and manage inbound material flow". The process "plan and manage inbound material flow" is…
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Measure Spotlights|
Percentage of orders delivered complete and on time (aka on time in full (OTIF))
This measure calculates the percentage of all orders that were delivered complete and within the agreed-upon time frame. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Number of credit reviews per FTE that performs the process "process customer credit"
This measure calculates the number of credit reviews per full-time equivalent (FTE) employee that evaluates customers' credit-worthiness. It is part of a set of Staff…
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Total cost to perform the process "process customer credit" as a percentage of total order-to-cash process cost
This measure calculates the total cost to evaluate customers' credit-worthiness as a percentage of the total cost of the order-to-cash process, which includes managing sales…
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Annual shrinkage as a percentage of inventory value
This measure calculates annual shrinkage as a percentage of inventory value. The costs associated with breakage, pilferage, and deterioration of inventories. This Cost…
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Average "last mile" vehicle capacity used when the vehicle departs its location
This measure calculates average "last mile" vehicle capacity used when the vehicle departs your location. This refers to capacity utilization when the vehicle has been loaded…
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Percentage of returned product flowing through the same logistics network as primary products
This measure calculates the percentage of returned product that flows through the same logistics network as primary products—as opposed to flowing through an independent…
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Percentage of deliveries receiving customer complaints
This measure calculates the percentage of deliveries receiving customer complaints. This Supplemental Information measure is intended to help companies evaluate additional…
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Expedited costs as a percentage of freight cost
This measure calculates costs for expedited orders as a percentage of freight cost. Expedited orders are customer orders for which the actual delivery service level exceeds…
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Peak warehouse slot utilization
This measure calculates peak warehouse slot utilization. Warehouse slot utilization is defined as number of slots filled/total number slots in a warehouse. This Process…