Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of IT FTEs that perform the process group "develop and implement security, privacy, and data protection controls" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and implement security, privacy,…
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Percentage of business entity IT FTEs who perform the process group "develop and implement security, privacy, and data protection controls"
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process group "develop and implement security, privacy, and data protection…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "develop and implement security, privacy, and data protection controls"
This measure calculates percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "develop and implement security, privacy, and data…
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Measure Spotlights|
Total cost to perform the process group "develop and implement security, privacy, and data protection controls", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during reporting period) per $1,000 revenue to perform the process group …
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Internal personnel cost, including benefits, as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of internal personnel (including benefits) as a percentage of the total IT cost. Personnel cost refers to employee personnel compensation …
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On-premise software cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of on-premise software (including what is delivered via private clouds; including operating systems, middleware such as database management…
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Hardware cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of hardware (processors and storage including those part of private clouds) as a percentage of the total IT cost. Total IT Cost or Budget …
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Application security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of application security as a percentage of the total IT security and compliance cost. IT security and compliance cost covers expenses for…
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Public cloud Infrastructure as a Service (IaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of public cloud Infrastructure-as-a-Serviceas a percentage of the total IT cost. Infrastructure as a Service (IaaS) describes cloud computing…
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Infrastructure and endpoint security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of infrastructure and endpoint security as a percentage of the total IT security and compliance cost. Endpoints or endpoint devices are…
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Identity and access management cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of identity and access management as a percentage of total IT security and compliance cost. IT security and compliance cost covers expenses…
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Outsourcing cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates cost for outsourcing (other than public cloud) including network transmission and consulting services (where a third party assumes full responsibility…
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Third-party Software as a Service (SaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of third-party Software-as-a-Service as a percentage of the total IT cost. Software as a Service (SaaS) is model for distributing software in…
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Measure Spotlights|
Other public cloud services (incl. Platform as a Service (PaaS)) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates cost of other public cloud services (other than SaaS or IaaS) including Platform-as-a-Service (PaaS) as a percentage of the total IT cost. Software as…
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Measure Spotlights|
IT security and compliance cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the IT security and compliance cost as a percentage of the total IT cost. IT security and compliance cost covers expenses for security strategy and…