Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Compounded annual growth rate of revenue over the past three reporting periods
This measure calculates the compounded annual growth rate of revenue over the past three reporting periods. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
EBITDA margin (current reporting period)
This measure calculates the earnings before interest, tax, depreciation, and amortization (EBITDA) margin for current reporting period. It is part of a set of Supplemental…
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Fixed asset turnover ratio
This measure calculates business entity revenue as a ratio of total net book value of managed fixed assets for the current 12-month reporting period. It is part of a set of…
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Percentage growth in EBITDA from three reporting periods prior
This measure calculates the percentage growth in earnings before interest, tax, depreciation, and amortization (EBITDA) over the past three reporting periods. It is part of a…
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Revenue growth from three reporting periods prior
This measure calculates revenue growth over the past three reporting periods. It is part of a set of Supplemental Information measures that help companies evaluate additional…
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Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Total cost to perform the process "manage employee performance" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Total cost to perform the process "manage employee performance" per business entity employee
This measure calculates total annual cost per business entity employee to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Percentage of customer accounts that are active customers
This measure calculates the percentage of customer accounts that are active customers out of the total number of customers in a business entity's customer master file. An…
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Total revenue per active customer
This measure calculates total revenue per active customer. An active customer is defined as a customer who has purchased a business entity's products at least once in a 12…
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Number of adjustments/deductions per FTE that performs the process "manage and process adjustments/deductions"
This measure calculates the number of adjustments/deductions per full-time equivalent (FTE) employee that performs the process "manage and process adjustments/deductions,"…
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Cycle time in days to resolve adjustments
This measure calculates number of days it takes to resolve adjustments. An adjustment is when an amount is changed due to an error/miscommunication between two parties…
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Personnel cost to perform the process "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and providing funds…
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Personnel cost to perform the process "manage and process collections" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage and process collections" that comes from personnel cost. Core components of this…