Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates outsourced cost of the process group "manage employee information and analytics" as a percentage of total process group cost. Outsourced cost refers…
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Number of remote business entity employees per FTE that performs the process group "manage employee information and analytics"
This measure calculates number of remote business entity employees per full-time equivalent employee (FTE) that performs the process group "manage employee information and…
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Cycle time in calendar days to fulfill an ad hoc information request
This measure calculates the time span in days for the HR function to fulfill an ad hoc information request. An ad hoc information request is a last-minute or unexpected…
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Total cost to perform the HR function per FTE that performs the process group "manage employee information and analytics"
This measure calculates total cost to perform the HR function per full time equivalent (FTE) that performs the process group "manage employee information and analytics"…
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Annual shrinkage as a percentage of inventory value
This measure calculates annual shrinkage as a percentage of inventory value. The costs associated with breakage, pilferage, and deterioration of inventories. This Cost…
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Average "last mile" vehicle capacity used when the vehicle departs its location
This measure calculates average "last mile" vehicle capacity used when the vehicle departs your location. This refers to capacity utilization when the vehicle has been loaded…
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Percentage of deliveries receiving customer complaints
This measure calculates the percentage of deliveries receiving customer complaints. This Supplemental Information measure is intended to help companies evaluate additional…
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Expedited costs as a percentage of freight cost
This measure calculates costs for expedited orders as a percentage of freight cost. Expedited orders are customer orders for which the actual delivery service level exceeds…
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Peak warehouse slot utilization
This measure calculates peak warehouse slot utilization. Warehouse slot utilization is defined as number of slots filled/total number slots in a warehouse. This Process…
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Percentage of total annual logistics and warehousing costs associated with the physical transportation, storage, or handling of returned product
This measure calculates percentage of total annual logistics and warehousing costs associated with the physical transportation, storage, or handling of returned product. The…
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"Last mile" percentage handled via in-house delivery fleet
This measure calculates last mile percentage handled via in-house delivery fleet. "Last mile" refers to delivery of the product to its final destination, typically a store,…
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"Last mile" percentage handled via national postal service
This measure calculates last mile percentage handled via national postal service. "Last mile" refers to delivery of the product to its final destination, typically a store,…
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"Last mile" percentage handled via commercial parcel delivery service
This measure calculates last mile percentage handled via commercial parcel delivery service (Fed Ex, UPS, DHL, etc.). "Last mile" refers to delivery of the product to its…
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"Last mile" percentage handled via a third-party provider other than parcel/post
This measure calculates last mile percentage handled via a third-party provider other than parcel/post. "Last mile" refers to delivery of the product to its final destination…
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"Last mile" percentage handled via gig economy/crowdsourcing
This measure calculates last mile percentage handled via gig economy/crowdsourcing (free market system where an independent individual is selected for a specific delivery). …