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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of "manage employee information and analytics" inquiries received via face-to-face
This measure calculates the percentage of inquiries received monthly for the process group "manage employee information and analytics" via face-to-face interaction. The…
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Measure Spotlights|
Percentage of "manage employee information and analytics" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received monthly for the process group "manage employee information and analytics" via channels other than e-mail, phone,…
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Measure Spotlights|
Overhead cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from overhead cost. Activities in…
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Measure Spotlights|
Cost to maintain and support the learning management system per employee dedicated to the activity
This measure calculates the cost to maintain and support the software application or Web-based technology used to plan, implement, and assess a specific learning process, per…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "develop and manage HR planning, policies…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "develop and manage HR planning, policies, and strategies," which consists of…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face for the process "develop and manage HR planning, policies, and strategies," which consists of…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "develop and manage HR planning, policies, and strategies," which consists of workforce…
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Measure Spotlights|
Percentage of overall HR staff time spent on work force planning
This measure calculates the percentage of overall HR staff time spent on work force planning. Work force planning requires an organization to compare the size and makeup of…
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Measure Spotlights|
Other cost to perform the process group "reward and retain employees" as a percentage of total cost to perform the process
This measure calculates the percentage of the total cost to perform the process "reward and retain employees" that comes from other cost. Activities in this process include…
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Measure Spotlights|
Overhead cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from overhead cost. Activities in this process…
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Measure Spotlights|
Response time in hours for non-routine "recruit, source, and select employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Measure Spotlights|
Response time in hours for routine "recruit, source, and select employees" inquiries
This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …
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Measure Spotlights|
Number of monthly routine "manage employee information" inquiries per business entity employee
This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…
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Measure Spotlights|
Number of monthly routine "recruit, source, and select employees" inquiries per business entity employee
This measure determines the number of monthly routine inquiries (i.e. those received on a regular basis requiring a standard response) received per business entity employee…