Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total transportation cost per $1,000 revenue
This measure calculates the total cost per $1,000 revenue of moving product from an enterprise to customer locations, including loading and unloading trucks, transporting the…
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Total transportation cost as a percentage of revenue
This measure calculates total annual transportation cost as a percentage of revenue. Transportation costs are the costs of moving product from your enterprise to customer…
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Percentage of products, launched with embedded software, meeting quality targets
This measure calculates percentage of products launched with embedded software (including variants planned during initial development) that meet quality targets. This…
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Average number of components (part numbers) per product unit
This measure calculates average number of components (part numbers) per product unit. This Supplemental Information measure is intended to help companies evaluate additional…
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Percentage of product cost allocated to software
This measure calculates percentage of product cost allocated to software. This Supplemental Information measure is intended to help companies evaluate additional variables…
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Percentage of product cost allocated to electrical components
This measure calculates percentage of product cost allocated to electrical components. This Supplemental Information measure is intended to help companies evaluate…
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Percentage of product cost allocated to mechanical components
This measure calculates percentage of product cost allocated to mechanical components. This Supplemental Information measure is intended to help companies evaluate…
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Percentage of product cost allocated to costs other than software, electrical components, or mechanical components
This measure calculates percentage of product cost allocated to costs other than software, electrical components, or mechanical components. This Supplemental Information…
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Pick-to-ship cycle time in hours for customer orders
This measure determines the average pick-to-ship cycle time in hours for customer orders. Cycle time begins when an order is released to be picked from the warehouse and…
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Unit fill rate
This measure calculates the percentage of ship-from-stock lines shipped within 24 hours of order receipt, calculated as number of units shipped within 24 hours of order…
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Value of sales order line items not fulfilled due to production capacity or stockouts as a percentage of revenue
This measure calculates the total value of all sales order line items that were not fulfilled due to lack of product availability. as a percentage of revenue. A sales order…
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Measure Spotlights|
Value of sales order line items not fulfilled due to production capacity or stockouts per $1 million revenue
This measure calculates the value of sales order line items which are not fulfilled due to production capacity or stockouts per $1 million business entity revenue. A sales…
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Cycle time in hours from receipt of customer order to completing order preparation
This measure calculates the average customer order processing time in hours to receive and prepare an order for selection. It is a Cycle Time measure that helps companies…
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Inventory accuracy
This measure calculates average inventory accuracy, which is the absolute value of the sum of the variance between physical inventory and perpetual inventory (i.e. inventory…
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Measure Spotlights|
Percentage of product development project cost allocated to software
This measure calculates percentage of product development project cost allocated to software. This Supplemental Information measure is intended to help companies evaluate…