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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost for the learning management system as a percentage of the system cost to perform the processes "manage employee development" and "develop and train employees"
This measure calculates total cost for the software application or Web-based technology used to plan, implement, and assess a specific learning process in relation to system…
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Percentage of CEO and senior leadership time spent on leadership development
This measure calculates the percentage of time that the Chief Executive Officer (CEO) (i.e. the officer who has ultimate management responsibility for an organization and…
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Measure Spotlights|
Average number of production defects in both enhancements and new developments per 1,000 function points
This measure calculates the average number of production defects per 1,000 function points found in the first 12 months of use of the software for both enhancements and…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $1 million and $100 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $1 million–…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $100,000 and $250,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $100,000–…
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Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $250,000 and $500,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $250,000–…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments between $500,000 and $1 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments in the $500,000–$1…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments greater than $100 million USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments greater than $100…
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Measure Spotlights|
Time in months to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments less than $100,000 USD
This measure calculates the number of months it takes to fulfill a business need with relevant IT solutions for major new/enhanced IT services investments less than $100,000…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments greater than $100 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $1 million and $100 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $250,000 and $500,000 USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Time-to-market (build-to-launch) in months for major new/enhanced IT services investments between $500,000 and $1 million USD
This measure calculates the number of months that elapses between when all IT service requirements are defined and when those services are implemented for major new/enhanced…
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on time or early
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on time or early. Application…
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Measure Spotlights|
Percentage of application development and maintenance projects in the most recent year delivered on or below budget
This measure calculates the percentage of application development and maintenance projects in the most recent year that were delivered on or below budget. Application…