Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total revenue from outsourced manufacturing
This measure calculates the percentage of total annual revenue produced by third parties, such as manufacturing service providers or contract manufacturers. It measures the…
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Measure Spotlights|
Turnover rate for manufacturing personnel
This measure determines the annualized rate of manufacturing employee departures as a percentage of total production workforce. A high turnover rate often indicates that…
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Measure Spotlights|
Raw material inventory turns
This measure calculates raw material inventory turns by dividing cost of goods sold (COGS) for the year by the average value of month-end raw material inventory for the most…
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Measure Spotlights|
Raw material inventory days of supply
This measure determines raw material inventory days of supply, which is calculated as the value of raw materials inventory divided by the "value of transfers divided by 365…
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Measure Spotlights|
Dock-to-stock cycle time in hours for supplier deliveries
This measure identifies the average dock-to-stock cycle time in hours for supplier delivery. Cycle time begins when the business entity receives delivery from the suppliers…
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Measure Spotlights|
Sales order accurate documentation rate
This measure calculates the number of annual sales orders delivered with accurate documentation divided by the total number of annual sales orders. Accurate documentation…
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Full trailer-load or full container-load capacity utilization
This measure calculates the full trailer-load or full container-load capacity utilization, which is computed as the total space in cube or weight used across all shipments…
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Percentage of sales orders shipped as part of full-load shipments
This measure calculates the percentage of all sales orders that were shipped as part of full-load shipments. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Personnel cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Personnel cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Total cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates total cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound delivery;…
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Measure Spotlights|
Number of FTEs that perform the process "operate warehousing" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed to receive, inspect, and store incoming materials; pick,…
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Measure Spotlights|
Inventory value per $1,000 total revenue
This measure calculates the value of inventory/stock expressed in currency per $1,000 total revenue. It is part of a set of Process Efficiency measures that help companies…
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Transportation cost per mile
This measure calculates the cost per mile of moving product from an entity's enterprise to customer locations, including loading and unloading trucks, transporting the…
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Measure Spotlights|
Order fill rate
This measure calculates the number of sales orders filled completely, as a percentage of the total number of sales orders. It is part of a set of Process Efficiency measures…