Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of sales order lines per FTE performing the process group "plan for and align supply chain resources"
This measure calculates the number of sales order lines per FTE (Full Time Equivalent) performing the process group "plan for and align supply chain resources". A sales order…
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Demand/supply planning costs per $1,000 revenue
This measure calculates the costs (per $1,000 revenue) associated with forecasting, developing finished goods or end item inventory plans, and coordinating the demand/supply…
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Measure Spotlights|
Systems cost to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the amount of systems cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Measure Spotlights|
Overhead and other costs to perform the process group "plan for and align supply chain resources" per $100,000 revenue
This measure calculates the overhead and other cost per $100,000 revenue to perform the process group "plan for and align supply chain resources," which involves developing…
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Forecast accuracy as a percentage of units shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
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Value added productivity per employee
This measure calculates the value added productivity (total product revenue less total material purchases) per employee. It is part of a set of Staff Productivity measures…
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Average monthly demand forecast accuracy
This measure calculates your business entity supply chain's average monthly demand forecast accuracy. Forecast accuracy is a measurement comparing the forecasted demand to…
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Measure Spotlights|
Average monthly demand forecast accuracy measured 12 months ago
This measure calculates your business entity supply chain's average monthly demand forecast accuracy, measured 12 months ago. Forecast accuracy is a measurement comparing the…
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Percentage change in monthly forecast accuracy over the past 12 months attributed to AI
This measure calculates percentage change in monthly forecast accuracy over the past 12 months attributed to AI. Artificial Intelligence (AI) (aka cognitive solutions) is a…
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Measure Spotlights|
Value of returned products as a percentage of sales
This measure calculates the value of returned products (either due to deficiency or incorrect shipping) as a percentage of sales. It is part of a set of Process Efficiency…
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Percentage of corrective actions for customer complaints that are completed within 15 days
This measure calculates the percentage of corrective actions for customer complaints that are completed in 15 days or fewer. It is part of a set of Process Efficiency…
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Measure Spotlights|
Number of products (SKUs) per FTE that performs the process group "plan for and align supply chain resources"
This measure calculates the number of products (SKUs) per full-time equivalent employee (FTE) that performs the process group "plan for and align supply chain resources,"…
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Measure Spotlights|
Forecast accuracy as a percentage of value shipped
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels in unit measurement…
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Measure Spotlights|
Percentage of total returns flow generated due to stock-balancing/marketing returns
This measure calculates the percentage of total returns flow generated due to balancing/marketing returns. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Percentage of total returns flow generated due to transit damage
This measure calculates the percentage of total returns flow generated due to transit damage. It is part of a set of Supplemental Information measures that help companies…