Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total Tier 1 transaction volume per Tier 1 HR shared service organization FTE
This measure calculates the total Tier 1 transaction volume per Tier 1 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
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Measure Spotlights|
Total company employee FTEs served per project management FTE
This measure calculates the total company employee FTEs served per FTE dedicated to project management within HR shared services organization. Shared services centers are the…
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Measure Spotlights|
Total company employee FTEs served per change management/training FTE
This measure calculates the total company employee FTEs served per FTE dedicated to change management/training within HR shared services organization. Shared services centers…
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Measure Spotlights|
Total customer (employee + retiree) FTEs served by HR shared services center per HR FTE
This measure calculates the total customer (employee + retiree) FTEs served by HR shared services center per HR FTE for HR organization. Shared services centers are the…
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Total requisitions per North American HR shared services center recruiting/staffing specialist FTE
This measure calculates the total requisitions per North American HR shared services center recruiting/staffing specialist FTE. Shared services centers are the result of…
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Measure Spotlights|
Total hires handled per North American HR shared services center recruiting/staffing specialist FTE
This measure calculates the total hires handled per North American HR shared services center recruiting/staffing specialist FTE. Shared services centers are the result of…
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Total company employees served per North American HR shared services center workforce administration specialist FTE
This measure calculates the total company employees served per North American HR shared services center workforce administration specialist FTE. Shared services centers are…
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Measure Spotlights|
Total company employees served per North American HR shared services center training administration specialist FTE
This measure calculates the total company employees served per North American HR shared services center training administration specialist FTE. Shared services centers are…
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Measure Spotlights|
Total company employees served per North American HR shared services center leave of absence administration specialist FTE
This measure calculates the total company employees served per North American HR shared services center leave of absence administration specialist FTE. Shared services…
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Measure Spotlights|
Total company employees served per North American HR shared services center employee relations specialist FTE
This measure calculates the total company employees served per North American HR shared services center employee relations specialist FTE. Shared services centers are the…
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Measure Spotlights|
Total company employees served per North American HR shared services center benefits administration specialist FTEs
This measure calculates the total company employees served per North American HR shared services benefits administration FTEs. Shared services centers are the result of…
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Measure Spotlights|
Total employee FTEs served by HR shared services center per HR organization FTE
This measure calculates the total number of employee FTEs served by HR shared services center per HR organization FTE. Shared services centers are the result of combining and…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" as a percentage of selling, general, and administrative (SGA) costs
This measure analyses total cost associated with the process "recruit, source, and select employees" in relation to the larger field of selling, general, and administration …
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Measure Spotlights|
Percentage of senior management/executive positions filled by internal promotion for the past 3 years
This measure calculates the average percentage of senior management/executive positions filled by internal promotion for the past three years. Senior management/executive…
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Measure Spotlights|
Cycle time in days for middle management/specialist positions, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for middle management/specialist level positions, from job requisition approval to acceptance of job offer. Middle…