Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Average number of line items per invoice
This measure calculates the average number of line items per invoice billed/invoiced annually. An invoice line item is a single entry on an invoice. For example, an invoice…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "invoice customer"
This measure calculates the percentage of total finance function full-time equivalent employees who develop and deliver customer invoices. The finance function refers to the…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the processes "process accounts receivable (AR)," "manage and process collections," and "manage and process adjustments/deductions"
This measure calculates the percentage of total finance function full-time equivalent employees that process payments due from customers, including all funds received,…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "manage and process adjustments/deductions"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process "manage and process adjustments/deductions,"…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "manage and process collections"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) that perform the process group "manage and process collection," which…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the processes "manage sales orders", "process customer credit", and "invoice customer"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to taking, receiving, processing, and acknowledging new…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process accounts receivable (AR)"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) that process payments due from customers, including all funds received,…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process customer credit"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to evaluating customers' credit-worthiness. The finance…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "manage sales orders"
This measure calculates the percentage of finance function full-time equivalent employees (FTEs) who are allocated to the process "manage sales orders." Finance function FTEs…
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Measure Spotlights|
Number of FTEs that perform the order to invoice processes per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that perform the order-to-invoice processes. These processes include "manage sales…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "perform revenue accounting"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process group "perform revenue accounting," which…
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Measure Spotlights|
Average cost per sales order for orders received through new channels
This measure calculates the average cost of sales orders received through new channels (digital/electronic), which include internet, EDI, and mobile platforms. It is part of…
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Measure Spotlights|
Cycle time in hours from the time a sales order is received until the time manufacturing/logistics is notified
This measure calculates the number of hours elapsed between receipt of a sales order and notification of manufacturing/logistics. It is part of a set of Cycle Time measures…