Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Operational workers or office staff overtime pay as a percentage of total pay (including cost of benefits)
This measure calculates overtime pay for operational workers or office staff, as a percentage of total pay (including cost of benefits). Operational workers/office staff…
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Measure Spotlights|
Number of days absent per employee including maternity and paternity leave
This measure calculates the number of days absent annually per employee, including absences for maternity and paternity leave. As part of a set of Supplemental Information…
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Measure Spotlights|
Percentage of middle management/specialists that receive a formal performance review
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of operational workers/office staff that receive a formal performance review
This measure calculates the percentage of operational workers/office staff (i.e. employees who do not have any management responsibility) that receive a qualitative or…
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Measure Spotlights|
Percentage of senior management/executives that receive a formal performance review
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) that receive a qualitative or…
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Measure Spotlights|
Percentage change in the new hire 12 month retention rate in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the new hire 12 month retention rate in the past 12 months (pre-Covid). This Supplemental Information measure is intended to help…
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Number of internal customer groups supported by the data management program
This measure calculates the number of internal customer groups the data management team supports. This Supplemental Information measure is intended to help companies evaluate…
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Total number of data domains
This measure calculates the number of data domains. Data domains are high-level categories for organizing data for the purpose of assigning accountability and responsibility…
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Percentage of data which is standardized
This measure calculates the percentage of data that is standardized. This Supplemental Information measure is intended to help companies evaluate additional variables related…
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Percentage of data which have formal definitions
This measure calculates the percentage of data having formal definitions. This Supplemental Information measure is intended to help companies evaluate additional variables…
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Percentage of process architecture integrated with the organization's data architecture
This measure calculates the percentage integration of process architecture with data architecture. Process architecture reflects the design and structure of general process…
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Percentage of enterprise architecture integrated with the organization's data architecture
This measure calculates the percentage integration of enterprise architecture with data architecture. Enterprise Architecture concerns itself with defining, organising,…
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Percentage of information architecture integrated with the organization's data architecture
This measure calculates the percentage integration of information architecture with data architecture. Information architecture is the structural design of shared information…
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Number of FTEs classified as IT architects per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) per $1 billion revenue classified as IT architects, who are responsible for designing IT services and…
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Average time in weeks to create the enterprise information management strategic plan
This measure calculates the average number of weeks it takes to create the enterprise information management strategic plan. Enterprise information management is defined as…