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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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76 - 83 of 83 Results
  • Measure Spotlights
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    Warranty accrual rate

    This measure calculates the amount of revenue that is set aside to pay warranty claims in the 12-month period as a percentage of total business entity revenue for the period…

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    Warranty claims rate

    This measure calculates the total value of warranty claims paid in the 12-month period as a percentage of total business entity revenue for the period. A warranty claim is a…

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    Warranty cost forecast accuracy

    This measure calculates warranty cost forecast accuracy by taking 100% minus the forecast variance amount. Forecast variance amount is the absolute difference between…

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    Average annual product return rate

    This measure calculates the total number of products returned in the 12-month period as a percentage of the total number of products sold in the same period. This Process…

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    Supplier recovery rate

    This measure calculates the actual amount recovered from suppliers in the 12-month reporting period divided by the amount of total warranty cost caused by suppliers in the…

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