Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Number of employees paid per FTE that performs the process group "process payroll"
This measure calculates the number of employees paid per full-time equivalent (FTE) employee that processes the payment of salaries and wages in accordance with…
-
Measure Spotlights|
Number of FTEs that perform the process "manage pay" per 1,000 employees paid
This measure calculates the number of full-time equivalent employees (FTEs) that calculate employee payroll for each pay period, including bonus runs throughout the year, and…
-
Measure Spotlights|
Overhead and other cost to perform the process group "process payroll" as a percentage of total process group cost
This measure calculates overhead and other cost to perform the process group "process payroll" as a percentage of total process group cost. Overhead cost refers to expenses…
-
Measure Spotlights|
Outsourced cost to perform the process group "process payroll" as a percentage of total process group cost
This measure calculates outsourced cost to perform the process group "process payroll" as a percentage of total process group cost. Outsourced cost refers to the total cost…
-
Measure Spotlights|
Personnel cost to perform the process group "process payroll" per employee paid
This measure calculates personnel cost per employee paid to perform the process group "process process payroll," which consists of the payment of salaries and wages in…
-
Measure Spotlights|
Overhead and other costs to perform the process group "process payroll" per employee paid
This measure calculates overhead and other costs per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in…
-
Measure Spotlights|
Outsourced cost to perform the process group "process payroll" per employee paid
This measure calculates outsourced cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
-
Measure Spotlights|
Overhead and other costs to perform the process group "process payroll" per $100,000 revenue
This measure calculates overhead and other costs per $100,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in…
-
Measure Spotlights|
Total cost to perform the process group "process payroll" per employee paid
This measure calculates the total cost per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
-
Measure Spotlights|
Total cost to perform the process "process payroll taxes" per employee paid
This measure calculates the total cost per employee paid to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
-
Measure Spotlights|
Total cost to perform the process "report time" per employee paid
This measure calculates the total cost per employee paid to perform the "report time" process, which consists of capturing/approving consolidated employee time information…
-
Measure Spotlights|
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
This measure calculates the organization's expenditure in personnel (staff) costs directly associated with leading, managing, and supporting the knowledge management (KM)…
-
Measure Spotlights|
Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue
This measure calculates the number of business entity employees that participate in approaches and activities included in the knowledge management (KM) program, initiative,…
-
Measure Spotlights|
Percentage of KM applications, platforms, or technologies hosted in the cloud
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted in the cloud. KM is the function responsible for…
-
Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from the KM program, initiative, or service
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the KM program, initiative, or…