Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process "process customer credit" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that evaluate customers' credit-worthiness. It is a Process Efficiency…
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Measure Spotlights|
Percentage of total receipts that are processed error free the first time
This measure calculates the percentage of total receipts that are processed error free the first time. It is part of a set of Process Efficiency measures that help companies…
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Measure Spotlights|
Number of FTEs that perform the processes "process accounts receivable (AR)" and "manage and process collections" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the processes "process accounts receivable (AR)" and …
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Personnel cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Personnel cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the "process accounts receivable (AR)" process, which processes payments due…
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Measure Spotlights|
Personnel cost to perform the process "process customer credit" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process customer credit" process which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Percentage of total control violations that are previously identified
This measure calculates previously identified control violations as a percentage of total control violations. Previously identified control violations are repeats of…
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Measure Spotlights|
Percentage of total T&E expenditures made using cash advances
This measure calculates the percentage of total travel and entertainment (T&E) expenditures made using cash advances. A cash advance is the process by which an employee…
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Measure Spotlights|
Personnel cost to perform the process "establish internal controls, policies, and procedures" per $1,000 revenue
This measure calculates personnel cost per $1,000 purchases to perform the "establish internal controls, policies, and procedures" process, which entails forming the rules…
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Measure Spotlights|
Personnel cost to perform the process "operate controls and monitor compliance with internal controls policies and procedures" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "operate controls and monitor compliance with internal controls policies and procedures" process,…
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Measure Spotlights|
Number of fixed assets managed per FTE that performs the process "perform fixed-asset accounting"
This measure calculates the number of fixed assets managed per full-time equivalent (FTE) employee that manages and accounts for fixed asset transactions, including additions…
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Measure Spotlights|
Number of FTEs that perform the process "establish internal controls, policies, and procedures" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion that perform the process "establish internal controls, policies, and procedures,"…
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Measure Spotlights|
Number of FTEs that perform the process group "manage fixed-asset project accounting" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that manage accounts for large funds-invested projects, and manage and…