Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of external service provider FTEs who perform the function "manage information technology" per $1 billion revenue
This measure calculates the number of external service provider full-time equivalent employees (FTEs) per $1 billion revenue that perform the function "manage information…
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Measure Spotlights|
Number of FTEs that perform IT processes per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) who perform the function "manage information technology" per $1 billion revenue. The Function "manage…
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Measure Spotlights|
Number of end users serviced by the IT function per IT function FTE
This measure calculates the number of end users per IT function FTE. IT end users (or IT customers) are all internal users of the business entity's IT systems. IT function…
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage the business of information technology" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage the business of information…
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Measure Spotlights|
Other cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Outsourced cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology…
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Measure Spotlights|
Overhead cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates overhead cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Percentage of FTEs who perform the function "manage information technology" who are external service providers
This measure calculates the percentage of "manage information technology" full-time equivalent employees (FTEs) who are external service providers (e.g., contractors or…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage the business of information technology"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage the business of information technology"
This measure calculates percentage of total IT cost, including depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Measure Spotlights|
Personnel cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Systems cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Time in months to respond to major business shifts
This measure calculates the average number of months it takes to respond to a major business shift. A major shift is defined as entry into a new market or market segment; an…
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Measure Spotlights|
Total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Total IT budget, including depreciation/amortization, as a percentage of revenue
This measure projects the total IT budget, including any depreciation/amortization allocated to the fiscal year for capital assets acquired in the previous period, as a…