Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total manufacturing cost as as a percentage of cost of goods sold (COGS)
This measure calculates the total cost of manufacturing finished goods as a percentage of cost of goods sold (COGS). These manufacturing costs are those associated with the…
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Measure Spotlights|
Manufacturing defect rate in parts per million
This measure calculates the average manufacturing defect rate in parts per million for a company's primary products (after development; i.e. finished goods). It is part of a…
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Turnover rate for manufacturing personnel
This measure determines the annualized rate of manufacturing employee departures as a percentage of total production workforce. A high turnover rate often indicates that…
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Warranty costs (repair and replacement) as a percentage of sales
This measure calculates warranty costs (repair and replacement) as a percentage of sales. Warranty costs include materials, labor, and problem diagnosis for products returned…
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Measure Spotlights|
Work-in-process (WIP) inventory days of supply
This measure determines work-in-process (WIP) inventory days of supply, which is calculated as annual average WIP inventory value (i.e. the value of all materials, components…
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Measure Spotlights|
Work-in-process (WIP) inventory turns
This asset management measure is typically calculated as the cost of goods sold (COGS) for the year divided by the average on-hand work-in-process material value (i.e. the…
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Scrap and rework costs as a percentage of cost of goods sold
This measure calculates the total cost of material that is added into production but is not part of a finished product as a percentage of cost of goods sold (COGS). COGS…
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Value of plant shipments per manufacturing employee
This measure calculates the total annual value of plant shipments per manufacturing employee. It is part of a set of Process Efficiency measures that help companies optimize…
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Percentage of total revenue from outsourced manufacturing
This measure calculates the percentage of total annual revenue produced by third parties, such as manufacturing service providers or contract manufacturers. It measures the…
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Raw material inventory turns
This measure calculates raw material inventory turns by dividing cost of goods sold (COGS) for the year by the average value of month-end raw material inventory for the most…
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Raw material inventory days of supply
This measure determines raw material inventory days of supply, which is calculated as the value of raw materials inventory divided by the "value of transfers divided by 365…
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Percentage of total funding for KM program, initiative, or service from central/enterprise funding source
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from central/enterprise funding source…
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Percentage of total funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service from allocations from business units, functions, or…
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This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from sources other than central…
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Measure Spotlights|
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that directly support the business entity's knowledge management (KM)…