Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process group "process payroll" as a percentage of the total process group cost
This measure calculates the percentage of the total cost to perform the "process payroll" process that comes from systems cost. The purpose of this process is to pay salaries…
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Measure Spotlights|
Systems cost to perform the process group "process payroll" per employee paid
This measure calculates systems cost per employee paid to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance with…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per payroll inquiry
This measure calculates the total cost per payroll inquiry (i.e. any question or concern an employee raises with regard to any topic related to payroll disbursements) to…
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Measure Spotlights|
Other cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to prepare goods for…
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Measure Spotlights|
Other cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for receiving, inspecting…
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Outsourced cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Measure Spotlights|
Outsourced cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Overhead cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Measure Spotlights|
Overhead cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Personnel cost to perform the process "plan and manage inbound material flow" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee who performs the process "plan and manage inbound material flow," which involves…
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Measure Spotlights|
Systems cost to perform the process "operate outbound transportation" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Measure Spotlights|
Systems cost to perform the process "operate warehousing" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Other cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue for planning,…
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Measure Spotlights|
Overhead cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue for planning, transporting, and tracking the delivery of all incoming materials; monitoring inbound transportation…
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Measure Spotlights|
Personnel cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue for planning, transporting, and tracking the delivery of all incoming materials; monitoring inbound transportation…