Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of separate finance-related shared services centers throughout the entire organization
This measure calculates the total number of separate finance-related shared services centers throughout the organization. Shared services centers are the result of combining…
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Measure Spotlights|
First contact resolution rate for the finance shared services center
This measure calculates the percentage of questions/issues received by the finance shared services center that are answered, addressed, and resolved by the end of the…
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Measure Spotlights|
Percentage of labor savings out of total savings observed through implementation of a finance shared services center
This measure calculates the percentage of labor savings (i.e. reduced cost of salary, bonus, benefits, overhead, etc.) observed as the result of implementing a finance shared…
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Measure Spotlights|
Percentage of non-labor savings out of total savings observed through implementation of a finance shared services center
This measure calculates the percentage of non-labor savings observed as a result of implementing a finance shared services center.. A shared services center combines common…
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Measure Spotlights|
Total number of finance employees dedicated to "Problem desk" or "Customer Care" inquiries as a percentage of finance shared services center employees
This measure calculates the percentage of finance shared services center employees who are dedicated to "Problem Desk" or "Customer Care" inquiries. A shared services center…
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Measure Spotlights|
Total cost to perform the finance function per business entity employee
This measure calculates total cost to perform the finance function per business entity employee. Total cost is the sum of personnel (compensation/benefits), systems (direct…
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Measure Spotlights|
Amount of non-labor savings generated from the implementation of a finance shared services center per $1,000 revenue
This measure calculates the total amount of non-labor savings per $1,000 revenue generated from implementing a finance shared services center. A shared services center…
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Measure Spotlights|
Number of employees per legal entity supported by the finance shared services center
This measure calculates number of employees per legal entity supported by the finance shared services center. Shared services centers are the result of combining common or…
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Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity full-time equivalent employee (FTE). This Staff Productivity measure is intended to help companies assess…
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Measure Spotlights|
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
This measure calculates the organization's expenditure in selling, general, and administrative (SG&A) costs as a percentage of business entity revenue. SG&A costs encompass a…
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Measure Spotlights|
Total cost of continuing operations as percentage of revenue
This measure calculates the total cost of continuing operations as a percentage of revenue. Total cost of continuing operations is the sum of cost of goods sold (COGS) and…
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Measure Spotlights|
Total cost to operate the finance shared services center(s) per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to operate the finance shared services center(s). Shared services centers are the result of combining…
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Measure Spotlights|
Total cost to operate the finance shared services center(s) per finance shared services center employee
This measure calculates total cost to operate the finance shared services center(s) per finance shared services center employee. Total cost is the sum of personnel …
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Measure Spotlights|
Cycle time in days for finance shared services center to complete the monthly financial close
This measure calculates cycle time in days for finance shared services center to complete the monthly financial close. Shared services centers are the result of combining…
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Measure Spotlights|
Number of receipts processed per $1,000 of revenue
This measure calculates the number of receipts processed per $1,000 of revenue. It is part of a set of Supplemental Information measures that help companies evaluate…