Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Field finished goods inventory days of supply
This measure calculates field finished goods inventory days of supply by dividing the annual field finished goods inventory by the "value of transfers divided by 365 days."…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" as a percentage of costs of goods sold
This measure helps companies calculate the total annual cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per sales order fulfilled
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Percentage of annual expedited orders resulting from late delivery/loss in transit
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to late delivery/loss in transit. It…
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Measure Spotlights|
Percentage of annual expedited orders resulting from manufacturing equipment failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to manufacturing equipment failure…
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Percentage of annual expedited orders resulting from network stock re-balances
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to network stock re-balances. It is…
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Percentage of annual expedited orders resulting from other issues
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to other issues. It is part of a set…
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Percentage of annual expedited orders resulting from poor transportation planning
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to poor transportation planning. It…
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Percentage of annual expedited orders resulting from production schedule changes
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to production schedule changes. It…
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Percentage of annual expedited orders resulting from raw material shortages
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to raw material shortages. It is…
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Percentage of annual expedited orders resulting from unavailable transport equipment
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to unavailable transport equipment…
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Measure Spotlights|
Percentage of annual expedited orders resulting from transportation equipment failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to transportation equipment failure…
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Measure Spotlights|
Percentage of finished goods inventory requiring special handling or storage
This measure calculates the percentage of finished goods inventory that requires special handling or storage. It is part of a set of Supplemental Information measures that…
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Measure Spotlights|
Other cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to perform the…
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Measure Spotlights|
Number of FTEs that perform the process "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed for the physical handling, information processing, and…