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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of information architecture integrated with the organization's data architecture
This measure calculates the percentage integration of information architecture with data architecture. Information architecture is the structural design of shared information…
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Measure Spotlights|
Average time in weeks to create the enterprise information management strategic plan
This measure calculates the average number of weeks it takes to create the enterprise information management strategic plan. Enterprise information management is defined as…
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Percentage of KM applications, platforms, or technologies hosted on-premises
This measure calculates the percentage of knowledge management (KM) applications, platforms, or technologies hosted on-premises. KM is the function responsible for organizing…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from the IT group/function
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from the IT group/function. KM is the…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from one or more business units/functions whose employees are end-users of the application/platform
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from one or more business units/functions…
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Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
This measure calculates the percentage of business entity employees that participate in approaches and activities included in the knowledge management (KM) program,…
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Number of business entity employees per FTE that directly supports the business entity's knowledge management program
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that directly supports the business entity's knowledge management (KM)…
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Measure Spotlights|
Percentage of data managed centrally as enterprise information assets
This measure calculates the percentage of data managed centrally as enterprise information assets (i.e. the body of data and content that is organized and managed at the…
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Measure Spotlights|
Percentage of funding for KM applications, platforms, or technologies from another source or group
This measure calculates the percentage of funding for knowledge management (KM) applications, platforms, or technologies that comes from another source or group. KM is the…
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Measure Spotlights|
Average time in weeks to set up a simple technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a simple technical interface (simple data retrieval) for a user of a defined data content source. It is…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage enterprise information"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "manage enterprise information," which consists of…
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Other cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management," which…
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Number of IT FTEs that perform the process "perform enterprise data and content management" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue employed to ensure that the collection, storage, and use of information…
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Outsourced cost to perform the process "perform enterprise data and content management", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process "perform enterprise data and content management,"…
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Measure Spotlights|
Percentage of IT budget for the process group "manage enterprise information", including depreciation/amortization, allocated to the process "perform enterprise data and content management"
This measure calculates the percentage of IT budget for the process group "manage enterprise information," including depreciation/amortization, allocated to the process of…