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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of applications that use automated continuous testing
This measure calculates percentage of applications that use automated continuous testing. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Percentage of total effort spent on application development and maintenance that is rework
This measure calculates the percentage of total effort spent on application development and maintenance that is rework. Application development involves end-to-end software…
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Measure Spotlights|
Percentage of critical applications hosted in cloud
This measure calculates the total percentage of critical applications that are hosted in cloud. Cloud computing is technology that allows users to access and use shared data…
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Measure Spotlights|
Number of unplanned outages per critical application hosted in cloud
This measure calculates number of unplanned outages per critical application hosted in cloud. Cloud computing is technology that allows users to access and use shared data…
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Measure Spotlights|
Number of unplanned outages per critical application not hosted in cloud
This measure calculates number of unplanned outages per critical application not hosted in cloud. Cloud computing is technology that allows users to access and use shared…
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Measure Spotlights|
Business cost of adverse application events in production as a percentage of revenue
This measure calculates business cost of adverse application events in production (e.g. problems like website outages or damage to reputation) as a percentage of revenue…
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Measure Spotlights|
Percentage of application-related incidents that are high severity
This measure calculates percentage of application-related incidents that are high severity. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Percentage of application-related incidents that are medium severity
This measure calculates percentage of application-related incidents that are medium severity. This Process Efficiency measure is intended to help companies minimize waste…
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Percentage of application-related incidents that are low severity
This measure calculates percentage of application-related incidents that are low severity. This Process Efficiency measure is intended to help companies minimize waste and…
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Measure Spotlights|
Minutes to resolution for application-related incidents of high severity
This measure calculates minutes to resolution for application-related incidents of high severity. This Cycle Time measure is intended to help companies analyze this duration…
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Measure Spotlights|
Minutes to resolution for application-related incidents of medium severity
This measure calculates minutes to resolution for application-related incidents of medium severity. This Cycle Time measure is intended to help companies analyze this…
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Measure Spotlights|
Percentage of total number of application-related incidents that is related to security
This measure calculates percentage of total number of application-related incidents that is related to security. This Process Efficiency measure is intended to help…
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Measure Spotlights|
Cloud cost as a percentage of total application-related IT cost
This measure calculates cloud cost as a percentage of total application-related IT cost. Cloud computing is technology that allows users to access and use shared data and…
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Measure Spotlights|
Percentage of applications hosted on multiple public clouds
This measure calculates percentage of applications hosted on multiple public clouds. Cloud computing is technology that allows users to access and use shared data and…
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Measure Spotlights|
Percentage of applications hosted on a single public cloud
This measure calculates percentage of applications hosted on a single public cloud. Cloud computing is technology that allows users to access and use shared data and…