Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Risk assessment cost as a percentage of total cost to perform the process "establish internal controls, policies, and procedures"
This measure calculates risk assessment cost as a percentage of the total cost to form rules and regulations that ensure achievement in the areas of laws, regulations, and…
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Measure Spotlights|
Total cost to perform the process "manage employee orientation and deployment" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee orientation and…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee performance"…
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Measure Spotlights|
Total cost to perform the process "manage employee development" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee development"…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "develop and train employees"…
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Measure Spotlights|
Percentage of time spent by FTEs performing the process "develop and train employees" to developing learning content
This measure calculates percentage of time spent by full-time equivalent employees (FTEs) performing the process "develop and train employees" to developing learning content…
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Measure Spotlights|
Percentage of time spent by FTEs performing the process "develop and train employees" to deploying/delivering learning content
This measure calculates ercentage of time spent by full-time equivalent employees (FTEs) performing the process "develop and train employees" to deploying/delivering learning…
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Measure Spotlights|
Employee retention rate
This measure calculates employee retention rate. This is defined as the number of employees at the end of the year that were present at the beginning of the year, divided by…
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Measure Spotlights|
Percentage of the total value of purchases allocated among the following submission method: other
This measure calculates the percentage of the total value of purchases that are made through other methods. It is important for businesses to identify other methods being…
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Measure Spotlights|
Percentage of total value of purchases allocated among the following purchase arrangement type: other
This measure calculates the percentage of the total value of purchases that is allocated to other purchase arrangements. If a business entity has other ways to purchase their…
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Measure Spotlights|
Cycle time in days to deploy change in enabling technology
This measure calculates the number of days to it takes to deploy change in enabling (i.e. compliance) technology. It is part of a set of Cycle Time measures that help…
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Measure Spotlights|
Personnel cost to perform the process "perform fixed-asset accounting" per fixed asset transaction
This measure calculates personnel cost to perform the process "perform fixed-asset accounting" per fixed asset transaction recorded to the sub ledger. The purpose of this…
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Number of FTEs dedicated to retail buying and merchandising activities per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue that perform retail buying and merchandising activities, which…
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Value per invoice line item that is paid in full the first time
This measure calculates value of billed/invoiced line items paid in full the first time per billed/invoiced line item. An obligation is considered to have been paid in full…
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Measure Spotlights|
Non-interest expense as a percentage of total assets
This measure calculates the non-interest expense as a percentage of total assets. Non-interest expenses are fixed operating costs of the bank. Assets refers to assets under…