Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost of the customer order management function as a percentage of the total function cost
This measure calculates the percentage of the total cost of running the customer order management function that comes from other costs not already covered in the other system…
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Measure Spotlights|
Outsourced cost of the customer order management function as a percentage of total function cost
This measure calculates the percentage of the total cost of the customer order management function that comes from outsourcing. The outsourced cost refers to the total cost…
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Measure Spotlights|
Overhead cost of the customer order management function as a percentage of total function cost
This measure calculates the percentage of the total cost of the customer order management function that comes from overhead cost. Overhead costs refer to those that an…
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Measure Spotlights|
Personnel cost of the customer order management function as a percentage of total function cost
This measure calculates the percentage of the total cost of the customer order management function that comes from personnel cost. Personnel cost includes employee salaries…
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Measure Spotlights|
Total cost to perform the customer order management function per $1,000 revenue
This measure calculates the total cost of all processes involved in the customer order management function, from the point of order to delivery and invoicing, per $1,000…
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Measure Spotlights|
Total cost of the customer order management function per function FTE
This measure calculates the total cost of all processes involved in the customer order management function, from the point of order to delivery and invoicing, per full-time…
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Measure Spotlights|
Combined personnel and systems costs of the customer order management function as a percentage of the total cost the function
This measure calculates the percentage of the total cost of running the customer order management function that comes from personnel (employee compensation and benefits) and…
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Measure Spotlights|
Systems cost of the customer order management function as a percentage of total function cost
This measure calculates the percentage of the total cost of running the customer order management function that comes from systems cost. Systems costs include a variety of…