Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of procurement process group FTEs associated with indirect materials and services
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "procure materials and services", associated with indirect…
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Measure Spotlights|
Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity full-time equivalent employee (FTE). This Staff Productivity measure is intended to help companies assess…
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Measure Spotlights|
Percentage of procurement costs allocated to direct materials and services purchases
This measure calculates percentage of procurement costs allocated to direct materials and services purchases. Direct materials and services are procured items and activities…
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Measure Spotlights|
Percentage of procurement process group FTEs associated with direct materials and services
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "procure materials and services", associated with direct materials…
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Measure Spotlights|
Percentage of procurement costs allocated to indirect materials and services purchases
This measure calculates percentage of procurement costs allocated to indirect materials and services purchases. Indirect materials and services are procured items and…
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Measure Spotlights|
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
This measure calculates the organization's expenditure in selling, general, and administrative (SG&A) costs as a percentage of business entity revenue. SG&A costs encompass a…
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Measure Spotlights|
Total cost of continuing operations as percentage of revenue
This measure calculates the total cost of continuing operations as a percentage of revenue. Total cost of continuing operations is the sum of cost of goods sold (COGS) and…
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Measure Spotlights|
Total cost to operate the finance shared services center(s) per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to operate the finance shared services center(s). Shared services centers are the result of combining…
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Measure Spotlights|
Total cost to operate the finance shared services center(s) per finance shared services center employee
This measure calculates total cost to operate the finance shared services center(s) per finance shared services center employee. Total cost is the sum of personnel …