Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of payroll-related inquiries as a percentage of payroll disbursements
This measure calculates the number of payroll-related inquiries as a percentage of payroll disbursements. A payroll disbursement is a transfer of funds from the payroll…
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Measure Spotlights|
Number of time records processed per FTE that performs the process "report time"
This measure calculates the number of time records processed per full-time equivalent (FTE) employee that captures/approves consolidated employee time information and records…
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Measure Spotlights|
Total cost to perform the process "report time" per time record processed
This measure calculates the total cost per time record processed to perform the "report time" process, which consists of capturing/approving consolidated employee time…
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Measure Spotlights|
Systems cost to perform the process "manage pay" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including…
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Measure Spotlights|
Systems cost to perform the process "report time" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "report time" process, which consists of capturing/approving consolidated employee time information…
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Measure Spotlights|
First contact resolution rate for payroll inquiries
This measure calculates the percentage of payroll inquiries resolved during the first contact. This Process Efficiency measure is intended to help companies minimize waste…
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Measure Spotlights|
Internal cost to perform payroll administration activities per $1,000 revenue
This measure calculates the internal cost per $1,000 revenue for maintaining and administering employee earnings and deduction information in order to keep employee data…
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Measure Spotlights|
Internal cost to perform payroll administration activities per business entity employee
This measure calculates the internal cost per business entity employee for maintaining and administering employee earnings and deduction information in order to keep employee…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per manual check/payment
This measure calculates the total cost per manual check/payment to perform the process group "process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Total cost the process group "process payroll" as a percentage of cost of continuing operations
This measure calculates the total cost as a percentage of cost of continuing operations (including all costs associated with generating the income that results from…
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Measure Spotlights|
Systems cost to perform the process "process payroll taxes" per employee paid
This measure calculates systems cost per employee paid to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
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Measure Spotlights|
Systems cost to perform the process group "process payroll" as a percentage of the total process group cost
This measure calculates the percentage of the total cost to perform the "process payroll" process that comes from systems cost. The purpose of this process is to pay salaries…
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Measure Spotlights|
Total cost to perform the process group "process payroll" per payroll inquiry
This measure calculates the total cost per payroll inquiry (i.e. any question or concern an employee raises with regard to any topic related to payroll disbursements) to…
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Measure Spotlights|
Systems cost to perform the process "process payroll taxes" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process payroll taxes" process, which ensures regulatory and statutory compliance for payroll tax…
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Measure Spotlights|
Systems cost to perform the process group "process payroll" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…