Standardize Knowledge Flow Processes and Knowledge Capture/Retention Approaches



APQC has long advocated standardizing KM tools and approaches enterprise-wide, but recent analysis of APQC's KM Capability Assessment Tool confirms standardization as a hallmark of a mature KM program. For example, the data shows a connection between consistent knowledge flow processes and the introduction of new and enhanced KM methods across the organization. Similarly, standard approaches to knowledge capture and retention are linked to multiple indicators of KM sustainability and success.

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