Performance Snapshot: Contact Centers (Infographic)



  • Type:
  • Published:
  • February 20, 2014
  • Author:
  • APQC
  • Pages:
  • 1
  • Price:
  • Member: FREE

Next-generation contact centers measure what matters—to their customers, employees, and strategy. They do not count how many metrics they have; they simply determine what they need to measure and manage in order to execute well. Below are a sample of key contact center benchmarks gathered from APQC's Open Standards Benchmarking.

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