Document Your KM Strategy and Roadmap

When an organization comes to APQC for help with its KM effort, one of the first things we typically ask is whether it has a documented KM strategy and roadmap. Why is this important? A clearly articulated strategy provides alignment and credibility to the work of the KM group. It also helps the KM group stay focused on key goals and jumpstarts conversations with internal business partners whose buy-in and support will be necessary along the journey.