Communicate Knowledge Capture and Transfer in the Language of Your "Customers"

In an economy powered by knowledge, better use of product development (PD) knowledge can reduce time to market, minimize risk, and give rise to more vibrant new products. To learn how top-performing organizations transfer knowledge and lessons learned related to PD, APQC launched the Improving the Flow of Knowledge in Product Development best practices study.

One finding from the study is that best-practice organizations communicate knowledge capture and transfer efforts using language and processes that specific employee groups can understand.