APQC's Knowledge Management Program Framework: A Road Map for Your KM Journey



When organizations approach APQC for advice and best practices in knowledge management (KM), they usually have some idea of the value that knowledge sharing and collaboration can bring to their operations. Some have identified business challenges or opportunities that KM might help address, but are unsure what specific goals to pursue or how to get started. Others have jumped in head first, implementing what APQC refers to as "random acts of improvement." However, because the organizations have not tied their actions to comprehensive KM programs aligned with the business strategy, they have failed to achieve the results they expected.

APQC's Knowledge Management Program Framework provides a detailed road map to help these organizations design, implement, and sustain their KM programs. This white paper describes the framework in detail, outlining each phase, its composite steps and activities, and the results an organization can expect to see along the way.

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