- January 6, 2017
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Over time, knowledge management programs mature, business priorities shift, and new technologies emerge. Due to these changes, KM teams need to periodically revisit their goals, approaches, and resource allocations to ensure they remain aligned with business needs.
APQC has developed an eight-step KM portfolio assessment process to help organizations evaluate and adjust their KM suites over time. This article describes the steps in this process, including the key players and expected outcomes of each.