HCM Benchmarking

Business leaders, people managers, and HR professionals have a common need: Get the best people doing their best work to execute strategy. APQC offers a number of tools that organizations can use to drive peak people performance.

Process Classification Framework® (PCF)

APQC's Process Classification Framework® (PCF) outlines human capital management (HCM) processes to provide a common language for organizations to communicate, benchmark, and drive improvements. Processes including HR planning, recruiting, training, and rewarding are defined comprehensively and without redundancies to help you bring your HCM improvement vision to fruition.

Download your copy of the cross-industry PCF today. Additionally, check out our industry-specific versions. If you need help getting started, we are here to help!

Open Standards Benchmarking®

APQC’s Open Standards Benchmarking® leverages the power of the Process Classification Framework® to ensure apples-to-apples comparisons, while our independence and global scale ensures critical mass in the human capital management measures that matter most. Our Tips and Tools for Improving Performance Across the HCM Life Cycle (Infographic) takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and links to key benchmarks and best practices for each HCM process. 

Key HCM Benchmarks

Also, check out our recent webinar slides on Benchmarking for Peak People Performance!


Take the PCF to the next level with MosaiQ®; a cloud-based solution designed to simplify business process management for organizations of all sizes. It enables you to measure, manage, and learn about your organization’s business processes. Visit www.apqc.org/mosaiq/learn-more for more information!

Advisory Services

No matter what stage you are in on your journey, we have the tools, techniques and strategies to help you reach your performance goals. Learn how you can enlist our unmatched expert advisors for a customized and collaborative experience.

View our Corporate Training Catalog for more information on APQC's training approach as well as details for each available course.