Only 8 percent of respondents are performing the number one solution for overcoming leadership skills gap: developing leadership capabilities in ALL employees According to a new study from APQC, nearly 80 percent of respondents indicate that current business challenges require a different…

In this day and age, a company has to know—and not guess at—the ways in which non-financial factors impact financial results. And business leaders need finance teams, with their vast and natural analytical skills, to help them compete on facts and develop highly educated views on cause-and-effect…

Shawn Eckert, Process and Technology Practice Leader of the St. Charles Consulting Group, discusses the value of integrating process design with knowledge content and difficulty in doing it well.  

AARP was able to save millions dollars by creating service centers and centers of excellence. Constantine Kazakos explains the business process management methods and tools AARP utilized in the creation of their service centers and centers of excellence, from beginning to the end. He also discusses…

Organizations are always looking for ways to eliminate waste while maintaining product or service quality. There has been a lot of discussion, both in print and online, about how companies can improve supply chain efficiency and effectiveness. But how have organizations actually accomplished this…

Having the right logistics strategy is essential for organizations that are committed to process improvement, cost savings, increased customer satisfaction, and increased profits. The top tip for an organization looking to create an effective logistics strategy is to determine which key performance…

How often do we start something only to discover we have to go back to square one because we overlooked an important stakeholder? We’ve all been the victim of email spamming, and I’d like to start this by apologizing for any part I may have ever played in spamming your inbox. Years ago, in a…

In APQC’s continuing series “Keys to Making Change Management Last” Robert Paterson, President of The Renewal Consulting Group, explains why culture change is easiest when people are desperate. He also explains the rules of culture change, how difficult it was to convince a bank to use email, and…

Recent surveys of supply chain executives have shown that attracting and retaining talent in the supply chain is a big concern, especially in light of the impending retirement of baby boomers who have long made up the bulk of supply chain professionals. Last week at the Supply Chain and Logistics…

The end-of-year holiday season is a time for friends, family, parties, and gifts, but it is also a time for project close-outs, strategic planning, and budgeting for the next fiscal year. Juggling all of these home and work demands at the same time can be stressful. To help take the pressure off…