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Why Process Frameworks are like Genies in a Bottle
Process frameworks allow organizations to group their business processes into systematized categories and a common language so that they can benchmark and ultimately improve the work that is performed. This sounds kind of magical, eh? Who would say no to improving the quality, speed, and cost-…
Advance Your Process Improvements with Simulation Technology
I recently spoke with Luis Lopez, manager of process improvement at the Port of Vancouver, to discuss the role that simulation technology has in process improvement, advice on piloting simulation software, and a few lessons learned from his hands-on experience with simulation technology. What…
Great End-to-End Processes Start with Collaboration
I recently spoke with Diego Alvarado, process optimization manager at CMI, to discuss buy-in, engagement tactics, success factors, and some lessons learned from his experience with end-to-end process improvement initiatives. Why should organizations be interested in establishing end-to-end…
4 Reasons Not to Fear Robotic Process Automation
Robotic process automation (RPA) has quickly become inevitable. In March of 2018, APQC interviewed Tilak Banerjee, a director at Dell-EMC, on RPA: “When we started in 2015, RPA was more or less a new concept in the shared services industry,” said Banerjee. “Right now, a lot of companies I talk to…