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What Is a Community of Practice Charter?
A community charter outlines the purpose, objectives, and scope of a community of practice. It also articulates operational aspects such as who will manage the community, what resources it will need, and how success will be measured. Many organizations claim to have communities of practice…
3 Knowledge Management Trends to Watch
“The pandemic accelerated trends already underway” may be the signature phrase of 2021. As worn out as the sentiment is, it’s hard to get away from. COVID-19 forced people and organizations to shift gears faster than ever before, but it primarily mainstreamed changes that had been gathering force…
5 Biggest Benchmark Problems and How To Fix Them
As you may have heard from us a few times, benchmarking is a top tool used by leadership teams to support decision making. So, to dig into that topic, APQC surveyed over 200 professionals—across functional boundaries—to understand their benchmarking challenges. Benchmarking plays a vital…
What Drives KM Success Inside an Organization
Good KM leaders always want their programs to be better. Even if KM is delivering phenomenal results, they seek out opportunities to hone the strategy, become more efficient, improve the user experience, or boost the value delivered back to the business. The drive for continuous…
Better Measurement: The Knowledge Worker Pickle
APQC’s founder, Jack Grayson, believed that true productivity encompasses both effectiveness and efficiency: “Efficiency measures if you are doing things right. Effectiveness concerns itself with whether you are doing the right things.” We have spent decades focusing on one half of the…
Answer These Questions Now for a Post-pandemic Productivity Boost
The pandemic made heroes out of KM programs that had the three “P”s in place before the shutdown: Processes to manage content, share knowledge, and collaborate People embedded in the business to rally and support remote work Platforms to enable content management, search, and…
What Are the Biggest Barriers to Knowledge Management?
A knowledge management effort can fail for countless reasons, but the breakdown usually starts with a “people problem.” According to APQC’s research, the biggest barriers that hurt knowledge management implementations are awareness, time, and culture. People either aren’t aware of the tools and…
5 Virtual Collaboration Tools You Might Not (But Should) Know
APQC’s research on virtual collaboration shows that the biggest challenges are about people and processes—not the technology itself. That said, there are some really innovative and useful virtual collaboration tools out there. To get a pulse on the latest tech toys (and of much more, of course), I…
How Do You Keep Hybrid Virtual Meetings Engaging?
Employees have been complaining about painful and pointless meetings for decades. Now that most of us are engaging in hybrid virtual meetings (where some people gather in a conference room and others join in remotely), those complaints are multiplying and growing louder. Why? It’s so easy to…
It’s Time for KM to Fix Findability
Employees waste a lot of time looking for stuff. It can be hard to quantify, but most of us are aware of this uncomfortable truth. I consider myself a savvy searcher, and I spend hours each week digging around for past research insights, instructions someone shared with me, and old documents I want…