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Keys to Making Your Process Journey a Success
Establishing a new program or driving a culture of process and improvement can be daunting. Not only is embedding something new a marathon, but it’s also easy for teams to get derailed or lose momentum. Luckily, teams don’t have to embark on their journeys alone. They can learn what works and how…
Seven Key Factors to Manage Process Maturity
Recently a question has arisen about the difference between business process management (BPM) maturity and process maturity? And do they use the same domains or elements to measure health and maturity? In previous blogs, we discussed the Seven Tenet of Process Management, which focuses on BPM…
Myriad of Ways Process Supports Business Goals
Amid the widespread changes of the last few years, organizations have a higher-level of understanding of the value process and performance management disciplines provide. Particularly the ability to create clarity around how work gets accomplished, fix broken processes, engage people in change, and…
Process Best Practices Start With Strong Core Competencies
Good process work requires addressing three core components: process design, managing performance (including data and analytics, measurement, and strategic planning), and project management. However, process work and the processes themselves have been taken on a tumulus ride over the last two years…
3 Elements of a Strong Process Management Foundation
Due to some conflicts and a general desire to keep things simple, my husband and I decided to spend New Year’s Eve at home this year. As could be expected, we started the evening by taking stock of 2021 and what we wanted to prioritize or do differently in the new year. However, once we got past…
Making Smart Decisions About Process Technologies
I want a car that parks itself, drives itself, and has laser guided cruise control. I want a 4K TV, with a curved screen, and…and…and… Everyone wants the new sexy whatever, but the question is…do they really need that? Let me give you an example. How often to you get a call from…
Tackling Process & Performance Managements 2021 Problems
Coming out of 2020, organizations continued to face a wide array of challenges—ongoing supply chain disruptions, the Great Resignation, conscious consumption, and flailing legacy systems. Many of the organizational transformation work in 2021 that process and performance teams were involved in,…
Where Organizations Struggle with Change Management
Process work is ultimately people work. Whether it’s redesigning a process, adopting a new system, or even automating or outsourcing a process—process work changes what they do and how people interact with their processes. Not only is change difficult, it’s often emotional. Resistance can come when…
Focus on Process Maturity for Optimal Health
Processes require structured audits to evaluate their relative health and to identify critical gaps in understanding, factors that impact the performance, and pinpoint substantive areas for improvement. A well-designed process audit uses a clear process maturity model (PMM) with core criteria and…
How Do I Use an A3 Template?
A3 is a versatile problem-solving method and continuous improvement tool. It’s called A3 because it fits on a standard sheet of paper. Download our free A3 template and you’ll have everything you need to get started. Why to Use A3 A3 is a step-by-step approach for applying plan-do-check…