APQC was lucky enough to talk to David Shaner about his book ‘The Seven Arts of Change’ and specifically about how his ‘Golden Rule’ can help in leading change in an organization.  David will be the keynote speaker at APQC’s 2014 Process Conference on October 13-15. In part two of our…

APQC was lucky enough to talk to David Shaner about his book ‘The Seven Arts of Change’ and specifically about how his ‘Golden Rule’ can help lead change in an organization.  David will be the keynote speaker at APQC’s 2014 Process Conference on October 13-15.   In part one of our…

C. Jackson Grayson is the Founder and Executive Chairman of APQC.  I interviewed Jack about why companies struggle to improve process, resist change, and how to get people to focus on process and not outcomes.   Jack will be a presenter at the 2014 APQC Process Improvement…

I recently spoke to Carla Wolfe, Senior Business Analyst at Elevations Credit Union, about how Elevations Credit transformed organizational BPM performance by focusing on engagement, validation, and deploying ‘Special Forces’. Carla will be a presenter at the 2014 APQC Process Improvement…

Harold Strawbridge, Director of Innovation of Inglis talks about the keys to building the right kind of process map such as asking the right questions, finding the right people to do it, and keeping people engaged in process improvement.  Harold will be a presenter at the 2014…

I was able to talk to Ronald G. Ross Co-Founder & Principal, Business Rule Solutions, LLC and Executive Editor, Business Rules Journal Business Rules Journal, about how to build a better business process model and why having too many rules can be a problem. What is the main reason people…

APQC is very fortunate to enjoy the multitude of uses of our Process Classification Framework (PCF). The APQC membership uses the PCF to breakdown siloed organizations, and Professional Services firms use it with their clients to make sure they are talking the same language and drive apples to…

Project Management Offices (PMOs) have become a hot topic within APQC, as well as in the Business Excellence arena. In fact, PM Solutions just came out with their State of the PMO Office for 2014 survey report, which found that high performing companies have more capable PMOs. In their findings,…

Intel Finance needed to standardize and optimize their corporate finance processes.  Joe Pokorski, Intel's Manager of Business Process Improvement, explains role of Lean Six Sigma to drive the standardization and optimization of the processes and the development and transition to using BPM to…

Shawn Eckert, Process and Technology Practice Leader of the St. Charles Consulting Group, discusses the value of integrating process design with knowledge content and difficulty in doing it well.