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Processes Are People, Too
Processes are more than activities, tasks, steps, and procedures. They involve people. Sure, we've mechanized large portions of many processes, but people are never far from the activities. People drive processes, and yet, so many organizations ignore the human element within processes, trying to…
Continuous Improvement Barriers
Executing a single improvement initiative is one thing. Creating a culture of continuous improvement is another. The idea of one improvement project is usually fairly clear and straightforward. There is a beginning and an end, clear steps, resources dedicated for certain hours and durations, and a…
Collaborate to Compete
Staying ahead doesn't mean that your competitors can't improve. This week, I was reading Eric Lowitt's latest blog post for the Harvard Business Review: Why Your Company Should Partner with Rivals. So many organizations are afraid to open up and collaborate with competitors because they don't want…
Measuring the Cost of Quality
I've never seen an organization market itself as low cost/low quality. That seems like a losing strategy. But can all the organizations that market themselves as low cost/high quality back up that claim? How does an organization know that it's actually achieving higher quality and saving money…
Feeling Unproductive? Maybe It's Not Your Fault.
Is your organization performing as well as you think it could? Are you using your fullest potential at work? Why or why not? If you, like many working folks, feel that your potential is untapped or that you could be contributing much more, maybe the problem isn't just you. Maybe occasional…
Defining Cross-Functional Processes: Tools and Inspiration
First of all, I want all of my process management folks to check out this video by the Process Excellence (PEX) Network: Welcome to the Process Excellence Revolution. Don't you feel inspired? That video sums up what process management is all about. Real process management means that we focus on…
Metrics for Success: Mixing It Up with Measurement
2011 was a wonderful year at APQC, particularly in process management. However, I must admit that after a year in which we released a major process management report, hosted a process management conference, and launched a study on building strong process management capabilities, even I am…