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Answer These Questions Now for a Post-pandemic Productivity Boost
The pandemic made heroes out of KM programs that had the three “P”s in place before the shutdown: Processes to manage content, share knowledge, and collaborate People embedded in the business to rally and support remote work Platforms to enable content management, search, and…
Productivity Reimagined for the 21st Century
It’s going to take more than traditional productivity for organizations to thrive in the post-Covid 21st century. Customers, employees, investors, and our communities are now more than ever asking us to consider other “big picture” societal and environmental outcomes we produce. APQC has always…
3 Ways Process Improvement Gets Sabotaged
We all had to pivot and improvise this past year. But now what? As the world tries to find a new normal, this is a unique window of opportunity to re-create how we work. I am not just talking about work from home—virtually every important process could be a target. The timing couldn’t be better.…
How The Pandemic Made People Love Supply Chains Again
The global pandemic exposed both the vulnerability and the importance of supply chains to business and the daily lives of consumers. With shortages from flour to shipping containers and toilet paper to freezers, consumers discovered what business has known all along: supply chains are essential.…
5 Reasons Why COVID-19 Vaccine Distribution Has Struggled
Back in early December 2020, I published a blog post praising Operation Warp Speed (OWS) for the speed and coordination of the Covid-19 vaccine development process. I identified three valuable lessons that any organization can adopt to enhance processes and productivity. I was uneasy…