The APQC Blog
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How To Build a Collaborative Culture
Interview with APQC 2023 Conference Keynote Speaker Dan Pontefract Collaboration enables teams to solve problems more quickly, decrease reinvention and duplicative work across the enterprise, and drive innovation toward better products, services, and processes. But collaboration does not…
Frameworks and Visibility are Key for End-to-End Processes
It is easy to think about the work we do, what might make it easier, better, or more valuable. But we often lose sight of how our work, our piece of the puzzle, fits into the bigger picture for our customers and stakeholders. According to APQC’s 2019 process and performance…
5 Things You Are Ignoring About Managing Process Improvement
Lean this, improve that, cut operating cost by x%... whatever the approach might be, the drive to improve performance within our departments and work groups is always there. Even in times where we are just looking to sustain what we do, maintain market share, or stabilize a product; human nature…
Giving Services their Proper Place in the PCF
Why sell a light bulb when you can sell a lighting system? The design, installation, operation and maintenance of more capable lighting systems that leverage advanced automation and control provides a service to customers beyond just the purpose of a bulb itself. When we look at traditionally…
Process Management Is a Team Sport
In my previous blog post, I talked about random acts of improvement — when change initiatives are undertaken across the organization, with good intentions, but without oversight and alignment. While there may be localized improvement, employees use resources that might have been better applied to a…
Cut the Clutter of Random Acts of Improvement
When discussing process management and improvement, I often talk about the concept of “random acts of improvement.” People, with good intentions, are off trying to make their part of the organization better, more efficient, simpler. But often these changes are done locally, in silos, without…