Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In recent years, supply chain organizations have faced a shifting landscape that includes demand uncertainty, increasingly complex data management needs, and evolving…
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Infographics|
Three Steps for More Effective Customer Service
Through customer service research sponsored by Esker Inc. in August 2022, APQC discovered three important steps that any organization should make sure to carry out for…
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Customer expectations have changed as a result of recent disruptions and global health concerns like the COVID-19 pandemic. Through its customer service research, APQC finds…
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Articles|
Optimizing Customer Service Podcast Summary
In this article, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging…
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Podcasts|
Optimizing Customer Service Podcast
On this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service…
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Webinars & Videos|
Driving Supply Chain Efficiencies with Digital Order Management Solutions
In this recorded webinar, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Grant Smith discuss the biggest supply chain challenges facing…
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Presentation Slides|
Driving Supply Chain Efficiencies with Digital Order Management Solutions
In these presentation slides, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Grant Smith discuss the biggest supply chain challenges…
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The 2020 pandemic created massive supply chain disruptions around the world, and the hard truth is that these disruptions remain a fact of life in 2022 and the foreseeable…
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Presentation Slides|
Digital Order Strategy: Hacks For Insulating Your Business Against Disruption
In these presentation slides, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Nick Carpenter share digital order strategies and hacks for…
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Webinars & Videos|
Digital Order Strategy: Hacks For Insulating Your Business Against Disruption
In this recorded webinar, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Nick Carpenter share digital order strategies and hacks for…