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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Innovative and Emerging KM Technologies
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Articles
Iknow Describes Innovative and Emerging KM Technologies
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Presentation Slides
How "Upskilling" Employees and Customers via Search Drives the Bottom Line
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Articles
How Tokyo Electron America and Deltek Leverage Search Technology to Drive the Bottom Line
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Presentation Slides
Connecting People and Knowledge - A Two-Pronged Approach
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Articles
Provide Mobile Apps to Connect People to Content through Smartphones and Tablets
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Articles
Integrate Content into Processes and Projects, and Provide Easy Access Via Links and Alerts
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Articles
Leverage Analytics to Enhance Search Results and Content Recommendations
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Articles
Use Scope, Metadata, and Manual Curation to Ensure That Search Functions Return the Most Relevant Results
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Articles
Create Taxonomies and Organizing Frameworks That Reflect How Users Think About Content
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Articles
Combine People and Content Search in a Seamless Environment
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Articles
Use Technology Migrations as an Opportunity to Clear Out Outdated Content
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Articles
Maintain Strong Accountability for Content Review, and Don't Hesitate to Dispense with Materials of Questionable Value
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Articles
For Content Contributions, Balance Metadata Requirements With a Streamlined User Experience
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Articles
Establish Distinct Channels for Vetted and Unvetted Content
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
