Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
On April 29-30, 2020, APQC launched KM Conversations, a virtual webinar series where KM practitioners can share their stories and learn from one another. The first week of…
-
At APQC’s 2019 KM Conference, Senior IT Program Manager Nathan Ahlstrom and Senior Knowledge Solutions Program Manager Mary Maida explained how Medtronic leveraged existing…
-
Presentation Slides|
Curating Internal Knowledge Resources Using the Liquid Network and Crowd
This presentation from APQC's 2019 KM Conference explores how a global healthcare solutions company, Medtronic, launched a knowledge management program that they call “FIND…
-
After-action review is a structured process to debrief participants after a project or event in order to analyze what happened, why, and what could be improved in the future…
-
Presentation Slides|
Building Learning and Continuous Improvement into Everyday Work
Areas within Merck Manufacturing have been on a well-documented KM journey for several years. This presentation focuses on the after action review (AAR) capability developed…
-
With offices located worldwide, Medtronic is a global health care solutions company. This case study details Medtronic's CoP program, which features a large number of…
-
Management Sciences for Health (MSH) is a global health nonprofit organization that works with leaders, health managers, and communities in low- and middle-income countries…
-
As virtual learning becomes more ubiquitous, people may wonder whether traditional, high-touch training approaches like mentoring still have a role to play. But the past few…
-
At APQC's 2016 Knowledge Management (KM) Conference, Matt Gehrig, who works in business technology for Pfizer Global Services (PGS), discussed how PGS is leveraging out of…
-
Presentation Slides|
Leveraging SharePoint for Engaging and Cost Effective KM Tools
At APQC's 2016 Knowledge Management (KM) Conference, Matt Gehrig, who works in business technology for Pfizer Global Services (PGS), discussed how PGS is leveraging out of…
-
Cardinal Health Inc. is a health care services company that improves the cost-effectiveness of health care. This case study focuses on mentoring practices that Cardinal…
-
The University of Texas MD Anderson Cancer Center (MD Anderson) is a highly acclaimed cancer research and treatment center and degree-granting academic institution with…
-
At APQC's 2015 Process Conference, Daniela Robu, director of knowledge management infrastructure at Alberta Health Services (AHS), shared results from the implementation of…
Measure Spotlight Results
(1 - 5 of 55 Results)Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform
Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs
FTEs embedded in business groups or co-located with business end users as a percentage of KM FTEs
Offshore or low-cost delivery center model FTEs as a percentage of KM FTEs
FTEs co-located in a specific geographic region as a percentage of KM FTEs
