Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2022 Supply Chain Challenges and Priorities: Industrial Products Industry
APQC concluded its eighth annual Supply Chain Management Priorities and Challenges research in early 2022. The purpose of this research was to learn about organizations’…
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Data and Measures|
Contact Center Key Benchmarks: Industrial Products Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Reward and Retain Key Benchmarks: Industrial Products Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
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Supplier risk is one of the biggest risk vectors organizations face today. Suppliers can expose a company to risk not only by failing to deliver materials or products on time…
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Data and Measures|
Understanding Sustainability Programs: Manufacturing Sector
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
HR Customer Satisfaction Survey Report: Education Industry
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
Understanding Sustainability Programs: Industrial Products Industry
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
Order-to-Cash: Managing for Success in Disruptive Times in the Industrial Products Industry
APQC and DSCI conducted a survey in the fall of 2021 to learn how organizations are handling the order-to-cash (O2C) process in terms of governing, measuring, automating, and…
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Data and Measures|
AI in the Finance Function Survey Report: Industrial Products Industry
In 2020-21, APQC conducted a survey to explore the use of AI in the finance function. This report explores trends in AI and its applications in industrial products…
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The business adage “innovate or die” may sound hyperbolic, but it also happens to be true. Organizations today face a range of challenges, whether from a global pandemic,…
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Data science, digital, and IT specialty skills are in high demand and short supply. In this article, you will learn about the benefits and risks of filling technical skills…
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Data and Measures|
Procure-to-Pay: Structure and Automation Report: Industrial Products Industry
In response to increasing global interest in end-to-end processes, APQC undertook this research in 2021 to get some insights into how organizations are managing their procure…
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For any organization, launching a knowledge management (KM) or process program is a big endeavor with lots of tough decisions to make. Fortunately, organizations don’t need…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Industrial Products
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Education
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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